We want your GM TIMECRAFT watch to arrive correctly and ready to wear. If something is wrong, contact us promptly on WhatsApp: 03447907096 with your order details.
Incorrect watch received
Report a different model, colour or item from the one ordered within 48 hours of delivery. Include your order number and clear photos or a video of the watch, packaging and delivery label. Once verified, we will arrange the return where needed and send the correct item without additional product or return-courier charges.
Watch not working on arrival
Report a watch that does not start or function when first unboxed within 24 hours of delivery. Please record a clear, uninterrupted unboxing video showing the parcel, watch and the issue. Follow the supplied setup instructions first, including removing any crown stopper, setting the crown correctly or charging the watch where applicable. Keep the packaging and accessories.
Damaged or incomplete parcels
Photograph the parcel and affected watch or missing accessories and contact us as soon as possible. Retain the packaging while we review the claim. We will confirm the resolution after checking the evidence.
How to request help
Message 03447907096 or use our contact form. Include your name, order number, delivery date, a short explanation and clear photos or a video link. Please contact us before returning an item so we can provide instructions.
Replacements and refunds
Approved returns must include the original accessories and be safely packed. We inspect returned items before confirming a replacement. If a verified incorrect or non-functional watch cannot be replaced, we will arrange a refund and confirm the method with you. Processing times depend on the payment method and provider.
Change of mind and exclusions
We do not offer change-of-mind returns for personal preferences about appearance, case size, strap feel or battery experience when the watch matches its description and is functional. Damage caused by misuse, accidental drops, unauthorised repairs, normal wear, or water exposure beyond the model’s stated rating is not covered. This does not exclude claims for faults or items materially different from their description.
Inspection before dispatch
Where packaging permits, basic visual and function checks may be performed. Factory-sealed items are not opened. These checks do not include water-resistance testing, extended timekeeping tests or battery-duration testing.
Please report issues within the timeframes above so we can investigate promptly. This policy does not limit applicable consumer rights.